Terms and Conditions

Welcome to Addis Hiwot General Hospital's website. These Terms and Conditions ("Terms") govern your use of our online services including appointment scheduling, case follow-ups, pharmacy requests, and other healthcare-related services. By accessing or using our website, you agree to comply with these Terms. If you disagree with any part, please refrain from using our services. addishiwothospital.com

  • 1. General Information
  • 1.1 Healthcare Provider: Services are provided by Addis Hiwot General Hospital, herein referred to as "the Hospital."
  • 1.2 Services Offered: Online appointment scheduling, case follow-ups, pharmacy requests, medical information access, and physician directory.
  • 1.3 Emergency Notice: This website is not for medical emergencies. In case of emergency, please visit our emergency department or call 7560.
  • 2. Use of Services
  • 2.1 Account Registration: Users must provide accurate medical information and maintain updated contact details.
  • 2.2 Appointment Scheduling: Appointments are subject to physician availability and may require confirmation.
  • 2.3 Medical Information: All provided health information must be accurate and complete.
  • 2.4 Age Requirements: Patients under 18 must have consent from a parent or legal guardian.
  • 3. Appointments & Cancellations
  • 3.1 Rescheduling: Appointments must be rescheduled at least 24 hours in advance.
  • 3.2 No-Shows: Repeated missed appointments may result in restricted online booking privileges.
  • 3.3 Pharmacy Requests: Prescription refills require 48 hours notice and physician approval.
  • 4. User Conduct
  • 4.1 Prohibited Activities:
    • Unauthorized access to medical records
    • Sharing login credentials
    • Automated data scraping
    • Posting harmful content
  • 4.2 Data Accuracy: Users are responsible for maintaining accurate personal and medical information.
  • 5. Service Modifications
  • 5.1 The Hospital reserves the right to modify or discontinue services without prior notice.
  • 5.2 Physician availability and hospital services may change based on operational requirements.
  • 6. Liability & Medical Disclaimer
  • 6.1 Medical Advice: Website content does not replace professional medical consultation.
  • 6.2 Service Limitations: The Hospital is not liable for:
    • Self-diagnosis based on website content
    • Treatment delays due to system errors
    • Third-party service interruptions
  • 7. Privacy & Data Security
  • 7.1 Medical Confidentiality: All health information is protected under HIPAA regulations.
  • 7.2 Data Usage: Patient data is used solely for healthcare purposes and service improvement.
  • 8. Intellectual Property
  • 8.1 All medical content, physician profiles, and service descriptions are hospital property.
  • 8.2 Unauthorized use of any content requires prior written consent.
  • 9. Governing Law
  • 9.1 These Terms are governed by Ethiopian healthcare regulations and laws.
  • 10. Amendments
  • 10.1 Terms may be updated periodically. Continued use constitutes acceptance of changes.

Effective Date:

April 1, 2025

For questions regarding these Terms, contact us at info@addishiwothospital.com